Complaints Process

We strive to deliver first class customer service but understand that sometimes things don’t go quite right and things can go wrong. If you feel our service hasn’t met your expectations, we would value your feedback to help enhance our service.

You can get in touch using our dedicated email address complaints@premex.com or by letter - Complaints, Premex Services, Premex House, Futura Park, Middlebrook, Bolton BL6 6SX.

Alternatively, please call 01204 478300, lines are open 8.30 am to 5.30 pm Monday to Friday.    

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours, investigate it thoroughly and provide a written response and resolution with five working days.